INFLUENCE:
Getting Results with People when you are not in Charge
Whether you're interacting with colleagues, subordinates or management, gaining respect and cultivating influence are absolutely essential to your success and effectiveness as an administrative professional. In this important segment, you'll focus on the key elements of influencing others and improving workplace relationships, specifically how to:
Foster collaboration and influence outcomes
Increase your ability to exert influence without authority
Understand the person you are hoping to influence
Establish instant trust and rapport with others
Analyze your personal Behavioral Styles Profile
Adapt your behavioral style to the person you are dealing with
Understand the role behavioral patterns play in influencing others
Recognize the major behavioral patterns that exist in organizations
Cope with different and sometimes difficult people
"Map" difficult people to gain insight into what makes them tick
Develop influence strategies for turning resistance into agreement
Deal with negativity in the workplace
Develop the five communication techniques of all successful AP
Express yourself so you will be listened to
Adapt your individual style to those with differing styles
Get greater results from hard to handle staff
Learn tips for stopping the "Tough Guy" cold
Deal with touchy people who take things personally
Cope with negative people, excuse-makers and blamers
Handle Super-Agreeables who just tell you what they think you want to hear
Deal with Snipers that use innuendoes and under-their- breath remarks
Cope with those who just want to hear themselves speak
What really triggers difficult people to behave inappropriately
Conflict management techniques for dealing with the entire range of difficult personalities
How to diffuse volatile situations
Deal successfully with sarcasm, put-downs and hostile aggressive individuals
Enable behavioral style differences to work for you and not against you
Cope successfully with complainers and those who will not communicate
Develop four new methods for minimizing interpersonal conflicts
Receive forty tips for successfully working with others as part of a team
Learn to work through conflict situations while influencing others
Get more people to like you
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